1. Introduction
Sydpro PVT LTD (“Sydpro,” “we,” “us,” or “our”) is committed to maintaining the privacy and security of personal information under our control. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information when providing our staff augmentation services, which include supplying hardware devices such as laptops. We clarify the purposes for using personal information before or at the time of collection.

2. Scope
This Privacy Policy applies to Sydpro and its subsidiaries. It governs personal information collected in connection with our services and through our websites. This policy does not apply to third-party websites or services linked from or to Sydpro’s sites, nor does it cover how customers manage the devices after provision.

3. Consent
By using our services or visiting our websites, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, except where otherwise provided by law. If you do not agree with any part of this policy, please discontinue use of our services and websites. Consent is required for the collection, use, or disclosure of personal information, except where permitted or required by law.

4. Information We Collect

  • Personal Information: This may include your name, contact details, job title, and company information when you engage our services or interact with us.
  • Device Information: Details about the hardware devices provided, such as serial numbers and configurations, necessary for service delivery and support.

5. Purpose of Collection
We collect personal information to:

  • Deliver the services requested by our customers.
  • Communicate with you regarding service updates, maintenance, and support.
  • Comply with legal and regulatory obligations.
  • Improve our service quality through internal research and analysis.

6. Limiting Collection and Use
We limit the collection of personal information to what is necessary for the purposes identified. Sydpro does not collect more information than needed to provide our services effectively. The management and use of the hardware devices after provision are the customer’s responsibility.

7. Disclosure of Information
Personal information may be disclosed to:

  • Service Providers: Third parties who assist us in delivering services (e.g., shipping companies for hardware delivery).
  • Legal Authorities: When required to comply with legal obligations or in response to lawful requests by public authorities.

We do not sell or rent personal information to third parties. Information is disclosed to service providers only when necessary and in accordance with this Privacy Policy.

8. Accuracy of Information
We strive to keep personal information accurate, complete, and up-to-date. We rely on you to inform us of any changes to your personal information. Updates or corrections will be made promptly upon your request and authorization.

9. Safeguarding Information
Appropriate security measures are employed to protect personal information against unauthorized access, alteration, disclosure, or misuse. These measures include physical, electronic, and procedural safeguards consistent with industry standards. However, please be aware that no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.

10. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer needed, we will securely destroy or anonymize it.

11. Your Rights to Access and Modify Information
You have the right to request access to the personal information we hold about you and to request corrections if necessary. To access, update, or delete your personal information, please contact us using the information provided in Section 14. If you request us to cease holding your personal information, we will comply, but this may affect our ability to provide services that rely on that information.

12. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

13. Children’s Privacy
Our services and websites are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

  • Email: [email protected]
  • Address: Level 2/11 York St, 11 York St, Sydney NSW 2000, Australia
  • Phone: (1300) 355 533

15. Changes to This Privacy Policy
Sydpro may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, and other factors. We will post the updated policy on our websites with a revised “Last Updated” date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Last updated: 2024-09-25